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How to get your pupillary distance
If you cannot have this information through your ophtalmologist or your optician, you can proceed the following way: you can ask a friend to help you measure it, nevertheless it is not that accurate that is why we recommend this only if you have no other options: your friend puts a ruler above your eyes, adjusting the measure 10 cm in the middle of your nose to make the measurement easier. To measure the right half pupillary distance: face to face, you stare at your friend's left eye while he measures the distance between your right pupil and the middle of your nose. To measure the left half pupillary distance: face to face, you stare at your friend's right eye while he measures the distance between your left pupil and the middle of your nose. To give you an idea, the average pupillary distance is about 31.5 mm.
You received your order but cannot see clearly with your lenses
If you encounter this kind of issue, you need to contact us within 30 days from the delivery of your package. If the delay is exceeded, no solution can be offered. We will first be checking that the prescription that you provided is correct. We will be checking every detail in order to provide you with the best solution. We recommend you to write to our optical service, to Jeff at : email@example.com and send your prescription and pupillary distance and he will answer you within 24h.
We will always find a solution to bring you satisfaction.
In case you have made a mistake writing down your prescription, the lenses will remain at your own cost. In case it is a manufacturing defect, we will send you your lenses at our cost.
How to chose a tint on plain lenses
You can absolutely chose a tint and a level of tint for all of our eyeglasses.
You can pick among these colors: black, blue, red, yellow, brown, green, pink or even grey or brown for photochromic lenses that are clear indoors and darken outdoors.
You can get different levels of tints on your lenses: 25% (the clearest) 50% (the average) 85%.(the darkest)
25% : mostly a really light tint on your lens.
50% : a light tint.
85% : equals traditional sunglasses.
You can also get a gradient tint: 25% on the lowest part of the lens, 50% on the middle and 85% on the upper part of the lens.
You should know that if you order tinted lenses, they won't be mirrored.
You have a strong prescription and you need to choose your frames and lenses index level
For the record, with strong prescription you should take into account the size of the frame: the bigger it is, the thicket the lenses will get.
For prescription from +/- 3 to +/- 5 If you chose an average sized frame you can pick the 1.67 index level, which will be perfect in terms of thinness and wear – scratch- resistant and anti-reflective coating offered on all of our lenses except on our fashion lenses-.
Over that values we advise our 1.74 index level. Regarding prescriptions over +/- 4.00, our opticians highly recommend you to choose an acetate or faux wood acetate frame from our category L'Atelier.
You need progressive lenses and want to know more about our expertise
We offer progressive lenses, all anti-reflective and scratch-resistant.
I advise you to send your prescription to Jeff - our lead optician- to firstname.lastname@example.org so that he can guide you through the choice of your lenses according to your correction.
Concerning the wear of ADD lenses- as every prescription lenses- the centering of the correction on the lens is made thanks to your pupillary distance.
The pupillary distance is the distance between the centers of the pupils in each eye. This measurement has to be given to you by your optician or your ophtalmologist and allows us to correct the lens with much accuracy.
The segment height can be taken into account for simple progressive lenses. We have made the choice of offering you last generation ADD lenses that allows you a large field of vision, which gives you a total comfort and a very easy adjustment.