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  • Conception
  • Exchange and refund policy
  • Delivery fees and period
  • All shipping times begin after the approximate two to five (2-5) business day production period although the production processing times may take longer. If you order single-vision lenses, count 2 days of conception.

    Concerning progressive, photochromic and tinted lenses, count 5 days of conception after your order was validated.

  • If you happen not to be completely satisfied with your glasses, all of our frames are exchangeable or refundable (customized lenses and corrective lenses are subject to certain conditions: General terms and conditions of use).You can return the package within the first 7 days of receipt of said package.To do so, please contact Alice at alice@polette.com.When receiving your package, in the event that your frames are defective, your entire order will be refund.

  • Africa

    $5.99 Business days
    Algeria 15 days
    Egypt 15 days
    Morocco 15 days
    Mauritius 15 days
    Mayotte 15 days
    Reunion Island 15 days
    Tunisia 15 days

    North America

    $5.99 Business days
    Canada 15 days
    United States of America 15 days

    South and Central America

    $5.99 Business days
    Argentina 15 days
    Bolivia 15 days
    Brazil 15 days
    Chile 15 days
    Colombia 15 days
    Costa Rica 15 days
    Guadeloupe 15 days
    French Guiana 15 days
    Martinique 15 days
    Mexico 15 days
    Paraguay 15 days
    Peru 15 days
    Saint Bartholomew 15 days
    Saint Martin 15 days
    Suriname 15 days
    Uruguay 15 days
    Venezuela 15 days

    Asia

    $5.99 Business days
    Indonesia 15 days
    Hong Kong 15 days
    Japan 15 days
    Malaysia 15 days
    French Polynesia 15 days
    Singapore 15 days
    Thailand 15 days
    Taiwan 15 days
    Vietnam 15 days

    Europe

    $5.99 Business days
    Germany 8 to 12 days
    Andorra 8 to 12 days
    Austria 8 to 12 days
    Belgium 8 to 12 days
    Denmark 8 to 12 days
    Spain 8 to 12 days
    Estonia 8 to 12 days
    Finland 8 to 12 days
    France 8 to 12 days
    Greece 8 to 12 days
    Hungary 8 to 12 days
    Ireland 8 to 12 days
    Iceland 8 to 12 days
    Italy 8 to 12 days
    Luxembourg 8 to 12 days
    Monaco 8 to 12 days
    Norway 8 to 12 days
    Netherlands 8 to 12 days
    Poland 8 to 12 days
    Portugal 8 to 12 days
    Czech Republic 8 to 12 days
    Romania 8 to 12 days
    United Kingdom 8 to 12 days
    Saint Pierre and Miquelon 8 to 12 days
    Sweden 8 to 12 days
    Switzerland 8 to 12 days

    Middle East

    $5.99 Business days
    Emirates 15 days
    Israel 15 days
    Qatar 15 days
    Turkey 15 days

    Oceania

    $5.99 Business days
    Australia 15 days
    Fiji 15 days
    New Caledonia 15 days
    New Zealand 15 days
    Wallis and Futuna 15 days