As soon as your order is sent, you receive an email with your tracking code.
Once the package is shipped, no tracking information appears before 24 to 48 hours but your package is on its way.
You can follow the parcel on the website of the national post, as soon it has arrived in the country of destination.
If there is no information available on the website of the national post, please visit this link:
If you order glasses with a prescription or any tint and personalised option, count 2 to 6 business days before the package is shipped.
Standard delivery Europe: 6-12 business days.
Standard delivery worldwide: 15 business days.
If you haven’t received your package after 30 days from the shipping date, contact our customer service at [email protected] so a solution can be provided.