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shipping & tracking

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Track your package

 

As soon as your order is sent, you receive an email with your tracking code.

Once the package is shipped, no tracking information appears before 24 to 48 hours but your package is on its way.

 

When the package arrives in your destination country, you can track it on the website of your local postal company. (USPS, PostNL, Royalmail, Bpost, etc)

 

Assembling your glasses

 

If you order glasses with prescription, count 2 to 6 business days before the package is shipped.

 

Delivery time

 

Standard delivery Europe: 8-12 business days.

Standard delivery worldwide: 15 business days.

Express worldwide 3-6 business days

 

30 days from your purchase date, if you haven’t received your package, contact our customer service at customerservice@polette.com so a solution can be quickly provided.

Package routing