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shipping & tracking

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Tracking number

 

As soon as your package is shipped, we confirm it to you through email and provide you your tracking number.

Once your package is shipped, no tracking information appear before 24 to 48 hours.

Know that there is no impact on the progress of your parcel.

 

Once the package has reached its destination, you can track its progress on the post offices websites. (USPS, PostNL, Royalmail, etc)

 

Assembly time

 

If you order prescription lenses, you can count between 2 to 6 business days before your products can be shipped.

 

Delivery time

 

Europe

12 business days 

Out of EU

15 business days

 

30 days from the date of your purchase, if you haven’t received your package, you can contact our customer service at alice@polette.com so you can quickly have a solution offered.

Package delivery