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Track your package

As soon as your order is sent, you receive an email with your tracking code.


Note: some packages might require a few additional days of processing at the distribution center.

You can follow the parcel on the website of the national post, as soon it has arrived in the country of destination.

Belgium: Fedex

Netherlands: Fedex

Italy: Poste Italiane

Portugal: CTT

Switzerland: Fedex

If there is no information available on the website of the national post, please visit this link: International tracking

Important: Orders to Belgium and the Netherlands

1- Has your order been shipped, but the tracking has not been updated for several days?
Due to a reorganization of our logistics system, these parcels are in transit but may experience an additional delay of one to two weeks. We apologize for any inconvenience, your parcel will be delivered as soon as possible.

2- Have you received a message from FedEx asking you to pay additional fees?
You can ignore this automated message; there is no need to pay any additional fees. Your parcel will be delivered in good condition, and no action is required on your part.


Assembling your glasses

If you order glasses with a prescription or any tint and personalised option, count 2 to 6 business days before the package is shipped.

Delivery time

Standard delivery Europe: 6-12 business days.

Standard delivery worldwide: 15 business days.

Click on contact us if you need to get in touch with our customer support team.

Package routing