As soon as your order is sent, you receive an email with your tracking code.
Note: some packages might require a few additional days of processing at the distribution center.
You can follow the parcel on the website of the national post, as soon it has arrived in the country of destination.
Belgium: Fedex
Netherlands: Fedex
Italy: Poste Italiane
Portugal: CTT
Switzerland: Fedex
If there is no information available on the website of the national post, please visit this link: International tracking
1- Has your order been shipped, but the tracking has not been updated for several days?
Due to a reorganization of our logistics system, these parcels are in transit but may experience an additional delay of one to two weeks. We apologize for any inconvenience, your parcel will be delivered as soon as possible.
2- Have you received a message from FedEx asking you to pay additional fees?
You can ignore this automated message; there is no need to pay any additional fees. Your parcel will be delivered in good condition, and no action is required on your part.
If you order glasses with a prescription or any tint and personalised option, count 2 to 6 business days before the package is shipped.
Standard delivery Europe: 6-12 business days.
Standard delivery worldwide: 15 business days.
Click on contact us if you need to get in touch with our customer support team.
